Terms&Conditions

Terms&Conditions

1. These regulations define the rules for making purchases in the online store run by the Seller at www.strongforlife.info and are aimed at both consumers and entrepreneurs. The Regulations come into force on the day of publication on the Store’s website.
2. The seller is the company Bronisław Olenkowicz with its headquarters in Olsztyn, Poland, Edwarda Mroza Street 19/52, 10-434 Olsztyn registered under the Tax ID number: PL7422151044, Regon: 360834597 also referred to as the „Service Provider”.
3. Contact with the Service Provider can be obtained: by calling the Consumer Helpline (Helpline): +48 513 134 828 cost per minute at the operator’s rate or by using the e-mail address: b.olenkowicz@gmail.com.
4. The www.strongforlife.info online store complies with the mandatory consumer rights. The consumer may not waive the rights granted to him in the Act on Consumer Rights. The provisions of the contracts less favorable to the consumer than the provisions of the Consumer Rights Act are invalid, and in their place the provisions of the Consumer Rights Act apply. Consequently, the provisions of these Regulations are not intended to exclude or limit any consumer rights conferred on them by mandatory provisions of law, and any possible doubts should be explained for the benefit of the consumer. In the event of any non-compliance of the provisions of these Regulations with the above provisions, these provisions shall prevail and should be applied.

TABLE OF CONTENTS

• § 1. Definitions
• § 2. General rules
• § 3. Placing orders
• § 4. Shipping costs and date
• § 5. Payment
• § 6. Withdrawal from the Agreement
• § 7. Privacy policy and personal data protection
• § 8. Complaints about the goods
• § 9. Out-of-court methods of dealing with complaints and redress as well as rules of access to these procedures
• § 10. Provisions for entrepreneurs
• § 11. Changing the regulations
• § 12. Final Provisions

§ 1. Definitions

1. Regulations – these regulations of the Online Store.
2. Customer – a person with full legal capacity, a legal person or an organizational unit without legal personality, but having legal capacity, which, on the terms set out in these regulations, places an Order in the Online Store.
3. Consumer – a customer who is using the Online Store for purposes not directly related to his business or professional activity.
4. Service Provider – Bronisław Olenkowicz with headquarters in Olsztyn, Poland, Tax ID: PL7422151044, Regon: 360834597. It is an entity providing sales services via the Online Store on the terms set out in these Regulations.
5. Subject of the transaction – Goods listed and described on the website of the Online Store.
6. Goods – a movable item or a virtual product for download, presented in the Online Store, to which the Sales Agreement applies.
7. Additional service – a service provided by the Service Provider to the Customer outside the Online Store due to the nature of the Goods sold.
8. Sales Agreement – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Service Provider and the Customer, using the Store’s website.
9. Online Store (Store) – a website available at www.strongforlife.info through which the Customer may place an Order.
10. Order – Customer’s declaration of will clearly specifying the type and quantity of Goods, aimed directly at the conclusion of the Sales Agreement.
11. ICT system – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network.

§ 2. General rules

1. These Regulations define the rules for using the online store available at www.strongforlife.info.
2. The condition for placing an Order in the Online Store by the Customer is to read these Regulations and accept its provisions during the implementation of the Order.
3. The STRONG FOR LIFE online store conducts retail sales via the Internet.
4. All Goods offered in the STRONG FOR LIFE store are brand new, originally packed, free from physical and legal defects, and have been legally placed on the Polish market. The STRONG FOR LIFE store also offers downloadable virtual products.
5. As part of the technical requirements necessary for cooperation with the ICT system used by the Service Provider to make purchases, the Customer should have: (1) a desktop computer, laptop or other multimedia device with Internet access; (2) an active e-mail account (so-called e-mail); (3) Internet Explorer 9 or newer web browser with the necessary applications enabled; (4) the recommended minimum screen resolution of 1024 × 768; (5) enabling cookies and Javascript support in the web browser.
6. The customer is obliged not to provide content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties.
7. Virtual products offered in the STRONG FOR LIFE store are copyrighted. It is forbidden to duplicate, sell or make available to third parties without the author’s consent.

§ 3. Placing orders

1. All prices on the website www.strongforlife.info are gross prices in PLN or EUR. The prices given do not include shipping costs.
2. Orders are accepted via the website / by phone / e-mail.
3. Orders placed via the website can be placed 24 hours a day, 7 days a week throughout the year.
4. The order is effective if the Customer correctly completes the order form and correctly provides contact details, including the exact address to which the Goods are to be sent, as well as the telephone number and e-mail address.
5. In the event that the data provided is not complete, the Seller will contact the Customer. If it is not possible to contact the Customer, the Seller has the right to cancel the Order.
6. In the process of placing an order, the customer may express the will to receive a fiscal receipt or a VAT invoice, which may be attached to the shipment or sent electronically to the indicated e-mail address in the form of an electronic image of settlement documents, in particular, such as: VAT invoices with attachments, Correcting VAT invoices with attachments and forms. This consent also entitles the Seller to issue and send VAT invoices in electronic form, in accordance with the Regulation of the Minister of Finance of December 20, 2012. on sending invoices in electronic form, the rules for their storage and the procedure for making them available to the tax authority or the tax inspection authority.
7. When placing the Order, the Customer may consent to the placement of personal data in the database of the Seller’s Online Store for the purpose of processing them in connection with the execution of the Order. In the event of consent, the Customer has the right to inspect his data, correct it and request its removal.
8. The customer may use the option of remembering his data by the system in order to facilitate the process of placing another Order. For this purpose, the Customer should provide the login and password necessary to access his account. The Customer’s login is the e-mail address provided by him. The password is a sequence of characters set by the Customer. The Customer’s password is not known to the Seller and the Customer is obliged to keep it secret and protect it against unauthorized access by third parties.
9. After the Customer places an effective order, he will receive an automatic reply from the store confirming the receipt of the order.
10. The time of commencement of the order fulfillment is the moment the payment is credited to the bank account associated with the PayU payment system or the moment of placing the order in the case of card payment or choosing the „cash on delivery” option.

§ 4. Shipping costs and date

1. The goods are sent to the address indicated in the order form or provided by phone or e-mail. The store will inform the customer immediately about an incorrectly completed order form, which prevents or may delay the shipment.
2. The goods are delivered by specialized courier companies, and in the case of virtual products, the customer receives a link to download the product to the e-mail address provided.
3. The shipment is delivered in accordance with the date specified for each Product on the website. This is an approximate delivery time and applies to orders with the „cash on delivery” option. When choosing the payment option „bank transfer” or „payment by card or online transfer”, the time specified on the website pages should be added to the time of crediting the funds to the store’s bank account (usually 1-2 business days).
4. The customer is charged for delivery (shipping) specified in the transport price list.

§ 5. Payment

1. The Service Provider issues a receipt or a personal proof of purchase (invoice) for each product sold.
2. Payment for the ordered goods can be made via the electronic payment system TPay or PayPal.

§ 6. Withdrawal from the Agreement

1. A consumer who has concluded a distance contract may, within 14 calendar days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in point 8 of this § 6. To meet the deadline, it is enough to send a statement before its expiry. Oświadczenie o odstąpieniu od umowy może zostać złożone na przykład:
   1. in writing to the following address: Bronisław Olenkowicz, ul. Edwarda Mroza 19/52, 10-434 Olsztyn, Poland
   2. in electronic form via e-mail to the following address:
      strongforlife.pl@gmail.com;
2. An exemplary model withdrawal form is included in Annex 2 to the Act of 30 May 2014. on consumer rights;
3. The period for withdrawal from the contract begins:
   1. for a contract in the performance of which the Service Provider releases the Goods, being obliged to transfer its ownership (e.g. Sales Agreement) – from taking possession of the Goods by the Consumer or a third party designated by him other than the carrier, and in the case of a contract which: (1) includes many Goods that are delivered separately, in batches or in parts – from taking possession of the last Good, batch or part, or (2) consists in the regular delivery of Goods for a specified period – from taking possession of the first of the Products;
   2. for other contracts – from the date of the contract.
4. In the event of withdrawal from a distance contract, the contract is considered void.
5. The Service Provider is obliged to immediately, no later than within 14 calendar days from the date of receipt of the Consumer’s statement on withdrawal from the contract, return to the Consumer all payments made by him, including the costs of delivery of the Goods (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The Service Provider reimburses the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of return, which does not involve any costs for him. If the Service Provider has not offered to collect the Goods from the consumer himself, he may withhold the reimbursement of payments received from the consumer until he receives the Goods back or until the Consumer provides proof of his return, depending on which event occurs first.
6. The consumer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the contract, return the Goods to the Service Provider or hand them over to a person authorized by the Service Provider for collection, unless the Service Provider has offered to collect the Goods himself. To meet the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the following address: Bronisław Olenkowicz, ul. Edwarda Mroza 19/52, 10-434 Olsztyn, Poland.
7. The consumer is responsible for the decrease in the value of the Good as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Good.
8. Possible costs related to the consumer’s withdrawal from the contract, which the consumer is obliged to bear:
   1. if the Consumer has chosen a method of delivery of the Goods other than the cheapest standard delivery method available in the Online Store, the Service Provider is not obliged to refund the additional costs incurred by the Consumer.
9. The right to withdraw from a distance contract is not available to the consumer in relation to contracts:
   1. for the provision of services, if the Service Provider has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the Service Provider fulfills the service, he will lose the right to withdraw from the contract;
   2. in which the price or remuneration depends on fluctuations in the financial market over which the Service Provider has no control and which may occur before the deadline to withdraw from the contract;
   3. in which the subject of the service is non-prefabricated Goods, manufactured according to the Consumer’s specification or serving to satisfy his individual needs;
   4. in which the subject of the service are Goods that deteriorate quickly or have a short shelf life;
   5. in which the subject of the service is the Goods delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery;
   6. in which the subject of the service are Goods that after delivery, due to their nature, are inseparably connected with other things;
   7. where the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations in the market over which the Seller has no control;
   8. in which the consumer explicitly demanded that the Service Provider came to him for urgent repair or maintenance; if the Service Provider provides additional services other than those requested by the Consumer, or delivers Goods other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the contract with regard to additional services or Goods;
   9. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
   10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
   11. concluded through a public auction;
   12. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract indicates the day or period of service provision;
   13. for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the consumer’s express consent before the deadline to withdraw from the contract and after the Service Provider informed him about the loss of the right to withdraw from the contract.

§ 7. Privacy policy and personal data protection

1. The Service Provider is the administrator of databases of personal data provided by the Customers of the Online Store in connection with purchases.
2. Customers’ personal data collected by the Administrator via the Online Store is collected voluntarily and in accordance with the will of the Customer in order to implement the Sales Agreement or provide an Additional Service.
3. By placing an Order, the Customer agrees to the processing of his personal data only for the purpose of executing the Order.
4. Due to the fact that personal data is used to perform the Order, it may be transferred to: (1) entities responsible for the delivery of the purchased goods to the customer, i.e. the carrier or intermediary carrying out shipments at the request of the Administrator; and (2) in the case of purchases in the Online Store by electronic payment or by payment card – entities servicing this form of payment; and (3) in the case of hire purchase – to institutions lending to the purchase; (4) entities responsible for sending e-mails when subscribing to the newsletter.
5. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations, necessary to conclude a Sales Agreement or provide an additional service, results in the inability to conclude this contract or provide the service.
6. Customers have the right to access their data and to correct it.
7. Information on the methods and technical measures for detecting and correcting errors in the entered data:
   1. When placing the Order, until the button „I confirm the order” is pressed. Customers who have an account in the Online Store have the option of correcting the entered data on their own by editing the account profile
   2. Data verification or correction of the Order can also be made by sending an e-mail to the Service Provider at the address
      strongforlife.pl@gmail.com
   3. The customer has the option to change the data entered when creating the Account at any time within the available options.
8. Information on the principles and methods of recording, securing and sharing the content of the concluded contract by the Service Provider:
   1. The content of the concluded contract is recorded, secured and made available by sending an appropriate e-mail after the conclusion of the Sales Agreement.
   2. The content of the concluded Sales Agreement is consolidated, secured and made available by sending the content of the concluded contract to the e-mail address provided to the Customer or by providing the Customer with the specification of the Order and proof of purchase.
   3. The content of the concluded contract is additionally recorded and secured in the Service Provider’s IT system and made available at each Customer’s request.

§ 8. Complaints about the goods

1. The Service Provider is obliged to provide the Customer with Goods without defects.
2. Complaints related to the Sales Agreement due to physical or legal defects of the Goods (warranty) may be submitted by the Service Recipient:
   1. in writing to the following address: Bronisław Olenkowicz, ul. Edwarda Mroza 19/52, 10-434 Olsztyn;
   2. in electronic form via e-mail to the following address:
      strongforlife.pl@gmail.com.
3. Detailed information on the Service Provider’s liability under the warranty for physical or legal defects of the Goods is regulated in the Act of 23 April 1964. Civil Code (Journal of Laws 2017.459)
4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular: the type and date of the occurrence of irregularities; (2) customer requests; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the consideration of the complaint by the Service Provider. The requirements set out in the preceding sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
5. The Service Provider will respond to the Customer’s complaint immediately, no later than within 14 calendar days from the date of its submission. Failure to respond to the Service Recipient within the above-mentioned period means that the Service Recipient considered the complaint justified.
6. If it will be necessary to deliver the Goods to the Service Provider to respond by the Service Provider to the Customer’s complaint or to exercise the Customer’s rights under the warranty, the Customer will be asked by the Service Provider to deliver the Goods at the Service Provider’s expense to the address Bronisław Olenkowicz, ul. Edwarda Mroza 19/52, 10-434 Olsztyn, Poland. However, if, due to the type of defect, the type of the Product or the method of its installation, the delivery of the Product by the Customer would be impossible or excessively difficult, the Customer will be asked to make the Service Provider’s Product available, after prior appointment, at the place where the Product is located.
7. In the event of a negative consideration of the complaint, the Service Provider does not consent to the resolution of the dispute on the terms and in the manner specified in the Act of 23 September 2016. on out-of-court settlement of consumer disputes. Possible claims of the Customer may be pursued on general terms.

§ 9. Out-of-court methods of dealing with complaints and redress as well as rules of access to these procedures

1. Detailed information on the possibility for the Customer who is a consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection:
   1. http://www.uokik.gov.pl/spory_konsumenckie.php
   2. http://www.uokik.gov.pl/sprawy_indywidualne.php
   3. http://www.uokik.gov.pl/wazne_adresy.php
2. The customer who is a consumer has the following exemplary possibilities of using extrajudicial means of dealing with complaints and redress:
   1. The customer is entitled to apply to a permanent amicable consumer court referred to in art. 37 of the Act of December 15, 2000. on the Trade Inspection (Journal of Laws of 2001 No. 4, item 25, as amended), with a request to settle a dispute arising from the concluded Sales Agreement. The regulations of the organization and operation of permanent amicable consumer courts are defined in the ordinance of the Minister of Justice of September 25, 2001. on the rules of organization and operation of permanent amicable consumer courts. (Dz.U. 2001, nr 113, poz. 1214).
   2. The customer is entitled to apply to the provincial inspector of Trade Inspection, in accordance with art. 36 of the Act of December 15, 2000. on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Customer and the Service Provider. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection.
   3. The Customer may obtain free assistance in resolving a dispute between the Customer and the Service Provider, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumers’ Federation at the email address bilety@dlakonsumentow.pl and at the toll-free consumer hotline number 800 889 866.
   4. At the address http://ec.europa.eu/consumers/odr there is an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales speech or contract for the provision of services.

§ 10. Provisions for entrepreneurs

1. This section of the Regulations and the provisions contained therein apply only to customers who are not consumers.
2. The Service Provider has the right to withdraw from the Sales Agreement concluded with the Customer who is not a consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving a reason and does not give rise to any claims on the part of the Customer who is not a consumer against the Service Provider.
3. In the case of Customers who are not consumers, the Service Provider has the right to limit the available payment methods, including requiring prepayment in whole or in part, regardless of the method of payment chosen by the Customer and the fact of concluding the Sales Agreement.
4. Upon the release of the Goods by the Service Provider to the carrier, the benefits and burdens associated with the Goods and the risk of accidental loss or damage are transferred to the Customer who is not a consumer. In such a case, the Service Provider shall not be liable for any loss, defect or damage to the Goods arising from its acceptance for transport until its delivery to the Customer, as well as for delay in transporting the shipment.
5. In the event of sending the Goods to a Customer who is not a consumer via a carrier, the Customer is obliged to inspect the parcel in time and in the manner accepted for such parcels. If he finds that the Goods have been lost or damaged during transport, he is obliged to perform all actions necessary to determine the liability of the carrier.
6. Based on the provisions of Art. 558 § 1 of the Act of April 23, 1964. The Civil Code, the Service Provider’s liability under the warranty for physical or legal defects of the Goods towards the Customer who is not a consumer is excluded.
7. Any disputes arising under the Sales Agreement concluded between the Service Provider and the Customer who is not a consumer shall be submitted to the court having jurisdiction over the seat of the Service Provider.

§ 11. Changing the regulations

1. The Service Provider reserves the right to make changes to the Regulations, which enter into force on the day of their publication on the Online Store website.
2. Customers who have an account in the Store will be informed about the change in the Regulations via e-mail.
3. If there has been a change to the Online Store Regulations during the period that has elapsed since the last login, the Customer accepts or not its provisions after the changes. In the absence of acceptance of the terms of the Regulations, in particular after introducing its changes, purchases in the Online Store are not possible.
4. A customer who does not accept the changes introduced in the Regulations has the right to delete the account at any time.
5. In the event that the amendment to the Regulations results in the introduction of any new fees or an increase in the existing fees, the Customer who is a Consumer has the right to withdraw from the contract.
6. Orders placed by customers before the amendments to the Regulations enter into force will be implemented in accordance with the existing provisions of the Regulations.

§ 12. Final Provisions

In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Act of 23 April 1964. Civil Code; Act of 18 July 2002 on the provision of electronic services; Act of May 30, 2014 on consumer rights; and other relevant provisions of generally applicable law.